There are many ways to design instructions, you can use words and write a manual or pictures to make simple signs such as no eating in the lab. Instructions depend on what you want to teach.
I have always gone with the theory of keeping everything simple and easy to understand so my design would combine words and pictures just like a good manual should. I first would address what my users need and what I have to offer. If I had deaf children or blind adults I would need to address that issue and setup my instructions differently. If I was working with the deaf I would use pictures and large words that were very straight forward. I would make sure all my instructions where writing.
If I was working with blind users I would make all my instruction in braille or a similar method. I would setup my instructions to be spoken and heard such as how Microsoft has done with their disability features in Vista and Now in Windows 7. There are many devices that can assist in helping handicap users.
Believe it or not children adapt quickly to instruction so working with adults I feel will be the challenge. As I said already the instructions would depend on the users, if I was working with older people born in the 1950’s I would write in a simple language and explain things better in broad terms computer instead of PC and I would have to be patient with them.
In all having instructions made for all is easy if you just know who you’re working for. Any system and instructions can be adapted to fit the needs of your user if you just keep the format simple and adaptable.
Beth,
ReplyDeleteI think your comment about children adapting more quickly than adults is absolutely right on. They have much less to unlearn, which is a process that can be more difficult than learning because we have to let go of tired ideas or practices.
It's good that you have identified this challenge as it will help you adapt to your work with adults.
Thanks for sharing.